Terms of sale

menubags.com is operated by Exotic Creations Ltd (“we”, “us”), a company registered in England & Wales. You can reach us at hello@menubags.com.

Registered in

England & Wales

Company number

15988286

Registered office

17 Stane Street, Codmore Hill, Pulborough, England, RH20 1BB

These terms apply to every order placed through this site. By placing an order you accept them. Please read them before you order — particularly clause 8, which explains that bespoke printed bags cannot be cancelled once you have approved the proof.

• Each order of custom-printed bags (Menu and Mirror) is for a single design, with a minimum order quantity of 10,000 bags. The minimum is a consequence of how print setup costs work and is not negotiable.
• Thank You bags are supplied from stock in our house colours and are not printed to your design. They are sold by the carton, with a minimum of 1 carton of 500 bags.
• Placing an order is an offer to buy. A contract is formed when we confirm acceptance of your order, not when payment is taken.
• We may decline an order — for example where we cannot lawfully print what has been submitted. If we decline, we refund you in full.

You build your design in our configurator. The preview is generated from the same artwork that goes to the press, so what you see is what prints, within the ordinary tolerances of printing described in clause 7.

Before anything is printed we send you a proof. Nothing goes to the press until you approve it. Approval is explicit and timestamped, and is recorded against the exact version of the design you approved. It is your responsibility to check the proof — including all spelling, dish names and contact details — because approval is the point at which the design becomes final.

• Prices are those published on our pricing page at the time you order, and are the total payable for the goods.
• Payment is by card at checkout and is processed by Stripe. We never receive or store your card details.
• Delivery charges, where they apply, are shown before you pay.

Bags are made to order. Our published lead time is: Made to order · 8–10 weeks door to door. That lead time runs from your approval of the proof, not from the date you paid.

Lead times are estimates given in good faith. We are not liable for delays outside our reasonable control, but if delivery will be materially later than estimated we will tell you, and you may cancel any order that has not yet gone to print.

Printing is a physical process. Small variations in colour between the on-screen preview and the printed bag, and minor variations in registration and trimming, are inherent to it and are not defects. One ink colour is printed per bag; uploaded logos are converted to single-ink line art, and the converted result shown in the configurator is what will print.

Printed bags carrying your design are bespoke, personalised goods made to your specification. Once you have approved the proof, the order cannot be cancelled, changed or returned, and the statutory 14-day right to cancel distance contracts does not apply to them.

Before you approve the proof you may cancel at any time for a full refund. This clause does not affect your rights where goods are faulty, not as described, or not of satisfactory quality.

You keep ownership of your logo, your menu and anything else you upload. You grant us the licence needed to reproduce it for the purpose of producing your order.

You confirm that you own or are licensed to use what you upload, and that printing it will not infringe anyone else’s rights or break the law. We may refuse to print anything we reasonably believe breaches this.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Nothing in these terms affects the statutory rights of a consumer.

Subject to that, our total liability arising out of an order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of business or any indirect or consequential loss.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own jurisdiction.